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Setting up EmailForwarding mail
General Setup One of the best things about having your own domain is that you can setup e-mail address (anything@your-domain.com). This gives you the power to give your friends e-mail accounts, have special names for sale events etc. We give you everything because unlike most ISPs or Hosting Providers we don’t limit the number of e-mail accounts or restrict how you set them up. We give you all the power! You can setup your e-mail accounts using the control
panel. Once logged in you will be presented with a scren outlining the
current mailboxes set up in your domain You will see one account already setup: your username. Do not change or alter any details fpr this mailbox. Doing so could lock you out of the email manager preventing you to login. You can now add new mailboxes.
Type in the username you wish to use (e.g. 'Webmaster') and press 'Add'. You have now created a new account. Click on the mailbox link (e.g. Edit Mailbox: james@example.com).
There are a number of options on this page. The most important thing to do is to set a password. To do this simply fill out the New password and Confirm New Password fields and press 'Apply'. On this screen you can also setup forwarding and auto responders. This should be all you need to know to get started setting up mailboxes. You can modify the Message lifetime (e.g. after a certain time the server can automatically remove messages) or the mailbox lifetime (e.g. after a certain time the server can automatically remove a mailbox)
How do I read my Mail? Follow the directions on your e-mail software, this should be the only information you need.
VERY IMPORTANT NOTE: When you enter the username into your email program you must put: username@yourdomain.com (e.g. webmaster@maximw.com.au). Otherwise checking mail will NOT work.
In general your accounts should be ready for use as soon as you set them up. Please allow 2 hours after setting them up before alerting support and make sure you have read the important note above. Your domain must be transferred and propagated before your email will work.
We allow you to use 15mb of room on the email server. Meaning, you can't receive more than 15mb worth of email in a single mailbox without removing it from the server. We believe this is more than reasonable, and we recommend that you always delete your email from the server after you check it. (E.g. do NOT have 'leave on server' checked in your email settings).
Forwarding Mail Do NOT forward mail to another forwarding account, or to an aliased account, it MUST be forwarded to a POP account. To forward mail simply put a full email address in the 'Forward Mail To:' field. If you are forwarding email make sure you check the 'Don't store in this mailbox' checkbox (this means the email will be forwarded but not stored). To forward to more than one email address, separate them emails by a comma.
Privalege Levels There are only two privilege levels available to you,
and you cannot change them. Your main account (username@domain.com)
will have Domain level privileges (meaning they can add new mailboxes).
All other accounts you setup will have 'No' privileges, meaning users
can only modify their own mailbox properties.
Autoresponders Every mail account can have an auto responder, this means every time somebody sends you an email, the mail server automatically sends a standard email back. This is used for confirmation that you have received an email, or to let people know you are out of the office for a period of time. To set this up simply check 'Enable Auto Reply' and fill out your message. Is it a good idea to also put any emails which also have auto responders in them that you are aware of in the 'No reply to:' field (including the email address itself). You can also choose to reply from a different email address. The 'echo message' command sends an auto responder which also includes the message that was sent to it.
POP3 Mail POP3 e-mail accounts are real e-mail accounts on the Maxim mail server. You will use a mail client program to collect this mail off the mail server.
No SMTP Service If you need to use our SMTP server you need to e-mail us. We will allow SMTP connection for users who do not have a suitable ISP SMTP service. We do use authenticated SMTP accounts (meaning you must authenticate yourself before you are able to send mail, this is supported by Outlook, Outlook Express, Eudora and Netscape Messenger).
Catchrest or catchall email accounts A catchrest of catchall email account is a mailbox that receives any mail addressed to your domain that isn't addressed to an existing mailbox (e.g. if someone types in your email incorrectly it would appear in this mailbox, so you wouldn't lose it). To create
one what you need to do is go to the control panel and create an
account called: catchall If you wish you can then forward this to any mail address.
Miscellaneous and mail aliasing In the Mailbox settings there is one other major area - Access Keys. This should be left alone. Access Keys are like privaleges (e.g. can the user use the POP service etc.). Mail aliasing is not supported here, you have to setup each email account as a separate mailbox.
Setting up Synonym domain for email Do you have a domain pointer and would like to have mail on both domains? Example user@you_main_account.com and user@pointed_domain.com
are the same email address and can be accessed either way. In order to do this log in to the control
panel with your main account
and select the email manager. Scroll down the bottom and add your
domain pointer to the synonym domain list.
Once this is done all mail will be re-directed to our mail server for your pointed domain. You must ensure that both your domains are resolving and they are using our name servers. Please click here to test whether your domain is resolving.
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